If something is wrong with your order, or you're not sure whether a plan suits you, write to us. One of us reads it and replies.
How to reach us
We read every message ourselves. You'll normally hear back within one business day, Monday to Friday.
Email is the fastest way to get an answer. There's no ticket system and no bot a person reads it.
What to include so we can help faster
If you're writing about an order, these three things let us find it straight away:
- The email address you used at checkout this is how orders are looked up
- The order number from your confirmation email, if you still have it
- Roughly when you bought, and which plan
If something isn't working, tell us what you saw on screen and what device you were using. A photo of the screen is perfect you don't need to describe it in technical terms.
The three things people usually write about
- The download link didn't arrive
- Check your spam or promotions folder first that's where it is nine times out of ten. If it isn't there, email us and we'll send it again by hand. See Delivery of digital goods.
- I'd like a refund
- Within 14 days of buying, just say so you don't need to give a reason and there's nothing to send back. See the Refund policy.
- Is this suitable for me?
- We can tell you exactly what's in the plan and how demanding it is, and we're glad to. What we can't do is tell you whether it's right for your health that's a question for your doctor, who knows your situation.
Business details
- Trading name
- StillCrane
- Registered name
- Atlas Code LLC
- Registered address
- 1209 Mountain Road PL NE, Ste R, Albuquerque, NM 87110, USA
- Customer service email
- hello@stillcrane.com
Payments from this site appear as STILLCRANE. If you see a charge you don't recognise under a different name, it isn't us please write to us before disputing it and we'll sort it out.
What we can't help with
We want to be straight with you about the limits:
- Medical questions. We're not clinicians. Whether a movement is safe for your knee, your heart or your recovery is a question for a doctor or physiotherapist.
- Emergencies. If you feel unwell while practising, stop and contact a medical professional not us.
- Personalised programmes. The plans are what we sell; we don't currently write individual routines.