One email, no reason needed, no attempt to talk you out of it.
The promise
If a plan isn't right for you, email us within 14 days of buying and we'll refund you in full. You don't need to give a reason, and there's nothing to send back.
This applies to all three plans The Booklet, Booklet + Guided, and The Full Practice at whatever price you paid.
We'd rather refund someone cheerfully than keep money from a person who isn't using what they bought. It also keeps us honest: if the page oversells what's inside, we find out quickly.
How to ask
Send one email to hello@stillcrane.com. Put "Refund" in the subject line and include:
- The email address you used at checkout
- Your order number, if you still have the confirmation
That's the whole process. There's no form to fill in and no one will try to talk you out of it. If you'd like to tell us what didn't work, we'll read it gratefully but it's entirely optional and it doesn't affect the refund.
What happens next
- We reply
- Within one business day, confirming the refund is on its way.
- We issue it
- Same day, back to the original card or payment method. We cannot send it anywhere else that's a card industry rule, not our preference.
- It reaches you
- Usually 5 to 10 business days, depending on your bank. The delay is on their side; once we've issued it, it's out of our hands.
- Access ends
- Your download links stop working, and we ask that you delete any copies you've saved or printed.
Your statutory rights
This guarantee is something we offer voluntarily. It sits on top of whatever rights the law in your country gives you, and never instead of them.
One point worth knowing if you're in the EU or UK: for digital content delivered immediately, the statutory 14 day cooling off period is normally waived once you agree to instant access which you do at checkout, because instant access is the point. Our own guarantee gives you that fortnight back regardless. That's why it exists.
After 14 days
The guarantee runs out, but common sense doesn't. If something has genuinely gone wrong a file that won't open, a video that won't play, a plan that turned out to be nothing like what the page described write to us anyway and we'll put it right. Usually that means fixing the problem; sometimes it means a refund.
Write to hello@stillcrane.com and tell us what happened.
Before you dispute a charge
Charges from this site appear as STILLCRANE on your statement. If you don't recognise that name, it's almost certainly this purchase a plan bought under a different brand name you were browsing.
A chargeback takes weeks and costs us a fee even when everyone agrees a refund was due. One email to hello@stillcrane.com gets the same money back to you faster. We won't argue.
Where we can't help
- Refunds to a different card or account. The money must go back the way it came.
- Requests well past 14 days with no problem to fix. If you simply stopped using it, the guarantee window is the window.
- Repeat refunds. If someone buys and refunds the same material more than once, we'll decline the second one.